Frequently Asked Questions
What is the difference between Changeovers and Handovers?
Essentially a Changeover is the period when the child is transitioned from one parent to the Supervisor and then to the other parent.
When we refer to Handover, we refer to the exchange of any relevant information pertaining to the child.
Do I need Parenting, Consent or Court Orders to use this service?
NO.
You can use our services for your peace of mind without the need for Court Orders.
You can use our services to ensure a third party neutral presence during changeovers for children’s visits to the other parent or extended family.
We can be present while both parents exchange your child as an impartial observer or we can perform the changeover with neither parent crossing paths. We can assist in developing a parking plan and drop off/pick up plan so that you do not have to cross paths the other parent.
This can be helpful when there are high tensions, where anxiety is present, where verbal abuse or intimidation may be a risk and where the ability to communicate civilly to one another is difficult.
If I have Parenting, Consent, Court Orders or an ADVO, must I share them with TFCA?
YES.
Any Parenting/Consent Orders, Family Court Orders or ADVO’s must be shared with TFCA prior to the Intake Interview and before services commence.
Any updates and new Orders must be provided to TFCA as soon as they have been issued to you so that we can risk manage and plan appropriately for any changes.
What’s the difference between the Daily Overview & the Court Ready report?
The Daily Overview report is a general summary of the days’ changeover or supervised visit. It includes; time, date, who attended, what activities took place, pertinent interactions, behaviour displayed by children and general overview of the visit or changeover. These are compulsory for all visits and changeovers.
Court Ready Reports are a detailed timestamped record of, date, who attended, what activities took place, typed dialogue of conversations, interactions, emotional state and behaviours displayed by children, body language, discipline and parenting techniques implemented and any other pertinent information. Such reports can be used in Court as evidence and are emailed to each party’s Lawyers and the Independent Children’s Lawyer (ICL).
Our reports are prepared with impartiality, consistency, and attention to detail to assist legal representatives, government agencies, courts, and other professionals in making informed decisions that prioritise the best interests of the child.
When are the Reports disseminated?
The Daily Overview report is sent to each party outlined in the service agreement within three (3) business days.
The Court Ready reports generated from visits between the 1st -25th of each month are sent on the 1st Monday of each month. EG: If your visit fell on the 26th - 31st of July 2026, as a general rule, your report/s will be emailed to parties within the service agreement on the 1st Monday of September 2026.
If an urgent court ready report is required, it can be requested in writing for an urgent delivery within 2 business days for an additional fee for expedition.
Can additional people attend the visit?
We always follow and abide by the court orders or agreements, so this will depend upon what is stipulated for additional people during changeovers and supervised visits.
During the intake process, you should nominate who can or cannot attend, in line with any court orders.
Any agreement on additional people must be reached by both parties at the Intake Interview.
TFCA does not negotiate between parties for additional attendees after the Intake process.
What if my child refuses to attend the visit?
Our role is to provide impartial and neutral supervision, and although we endeavour to support a positive visit or changeover experience, we cannot force a child to attend a visit.
We will engage with your child at these times with open ended questions and provide emotional support where appropriate and provide time for them to process their emotions. However if your child is distraught or determined not to attend the visit, we will not coerce the child and we may need to make the call to cease the visit for the child’s wellbeing.
Why don't you have a .com.au email address?
We use PROTON for our emails and our virtual meeting platform.
PROTON is encrypted and unlike other email and virtual meeting software, it doesn’t piggyback onto external servers and is unable to be hacked and affected by cyber security threats.
Proton differs from traditional providers because it uses zero-access and end-to-end encryption. This means that our data is encrypted on our end before it reaches their servers, making it technically impossible for Proton, advertisers, or hackers to read your emails or files. And therefore we do not accept documents via our website for this reason.
This means that your sensitive and private information is secure and safe from external breaches.
Can supervised visits occur in a family residence?
Yes, however, we always follow and abide by the court orders or agreements, so this will depend upon what is stipulated within the orders.
During the intake process, you should nominate if a residence will be a preferred location, in line with any court orders and agreement must be reached by both parties.
TFCA offers a full Home Safety Residential Risk Assessment to determine safety concerns and suitability. Additionally, a per visit residential visual check is available by arrangement, to ensure there are no un-approved people present.